Return Policy

100% Satisfaction Guarantee ~ 30 day Return Policy

(Items purchased as gifts December 1st - 25th will have until January 25th for exchanges or returns)

Trinity's Jewelry is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you can return it within the following terms:

· Your return must be received within 30 days from the purchase/order date with a copy of your packing slip for an exchange or refund. The cost to ship the return is the responsibility of the customer.

· Items returned must be unworn and in the original condition. All returns are subject to inspection by our Quality Assurance team before a refund is processed. Any merchandise returned to us that arrives worn or damaged may be refused, or a 50% damaged merchandise fee may be deducted from your refund to cover the cost of repairs.

· For your protection, please ship your merchandise pre-paid and insured for the full purchase price and save your shipping receipt.

· Due to the nature and use of pierced belly rings and intimate jewelry clips, no returns are accepted for any reason.

· Original shipping and gift-wrapping charges are not refundable unless you receive a damaged or incorrect item.

· Put your order number on the outside of the package that you are returning or your package may be refused. This is your return authorization number.

· INTERNATIONAL RETURNS are accepted. Your return must be postmarked within 30 days of your invoice date. Shipping must be pre-paid and the customs declaration marked as a "Return". This will waive any customs and duty taxes. Trinity's Jewelry will not be responsible for customs and duties taxes for your returned merchandise. For your protection, we highly recommend insuring the package for the full retail value and retain your shipping receipt. Trinity's Jewelry is not responsible for any returns that are lost and we do not receive. Original shipping charges are non-refundable. Customs and duties taxes are not collected by Trinity's Jewelry but by your country, therefore we cannot refund these charges to you.

Trinity's Jewelry reserves the right to refuse any return or exchange that is received after 30 days from the purchase date, or that violates the terms of this return policy. Trinity's Jewelry is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms. Refusing delivery of your order does not constitute a cancelled order, it will be considered a return and all return policies will apply.

Please ship your return or exchange to:

Trinity's Jewelry
8414 W. Farm Rd. Ste. 180-528
Las Vegas, NV 89131

Product Warranty:

All of our jewelry and materials used in our handcrafted jewelry, are inspected for manufacturer defects prior to shipping.
We can only guarantee our handcrafted items that are made here at Trinity's Jewelry. All of our handcrafted jewelry, except otherwise stated in the product description, is warranted against defects for 30 days from the date you receive your jewelry. If there is a problem with your jewelry during that time, please return your jewelry to us. We will either repair or replace your jewelry. The cost to ship the item back to us must be prepaid. The shipping costs for standard ground shipping will be refunded to you if we receive your item for repair within the warranty period. Please include a copy of your shipping receipt to receive this refund. Costs for expedited shipping services will not be refunded.

After the 30 day warranty period, we will be glad to repair your jewelry for you for a nominal fee. Please contact us for repair costs and shipping charges prior to your return. Please send your return for repairs to the following address along with your instructions and payment by money order (if instructed to do so).

Trinity's Jewelry
Attn: Repairs
8414 W. Farm Road
Suite 180-528
Las Vegas, NV 89131

Canceling an Order:

Trinity's Jewelry will do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Your credit card is charged at the time of purchase. If your order is cancelled a refund will be issued to your credit card. Please allow 3-10 business days for this credit to post to your credit card statement. Refusing delivery of your order does not constitute a cancelled order, it will be considered a return and all return policies will apply.

Lost Orders:

All orders are sent using a trackable service. With this tracking service your package will be scanned and indicated as delivered once it is placed in your mailbox or doorstep. Some packages may require a signature and if you aren't home to sign for it then you will receive a slip indicating an attempt has been made. It will be your responsibility to make arrangements with your UPS or USPS office for redelivery or pick up. We are not responsible for packages lost after delivery confirmation or delivery attempts have been made. We will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated or if a delivery attempt was made with a notice left for you to contact the delivery carrier. It is the customers responsibility to claim a package when a delivery attempt notice has been left. Trinity's Jewelry is not resposible for any shipments that are forwarded to a different address from the original shipping address. If you suspect that your package has been lost, and delivery confirmation has not been made, please contact us immediately. We must be notified within 30 days of the shipping date if you have not received your shipment. We will attempt to track it down for you. If need be we will re-ship your order out to you.

Payment Policy:

We accept online payments through our secure payment gateway with Visa or MasterCard credit cards. For additional payment options, we also offer PayPal Express and Google Checkout.

You can be confident that your personal and account information is secure at trinitysjewelry.com. Payment for your order is due at the time your order is placed. Sorry we do not accept Personal Checks.

IMPORTANT: Billing Information

Be sure to provide your exact billing address and telephone number - the same address and phone number your credit card company has on file for you. If you have moved recently, please notify your bank of your new address prior to placing your order. Incorrect information will cause an authorization on your credit card but, your payment will be declined! You will receive a "processing error" message to appear after you submit your order. Do not resubmit the same information or this will result in multiple authorizations on your account. If you receive an error message, please contact your bank.

In an effort to avoid fraud, we reserve the right to cancel any order submitted with incorrect email addresses and/or telephone numbers.

Declined Credit Card Payments:

It is very important to double check the credit card information you enter while placing an order for errors before submitting the order. For security purposes, if your credit card payment is declined by the bank your order will automatically be canceled and deleted from our records. If this occurs you may place a new order through our web site with a different credit card.

Other Important Information and Policies:

Every customer who places an order through our website will automatically receive an email confirmation of their order, as well as an email shipping confirmation with any tracking information once their order has been shipped. If you did not receive either of these emails it is because you provided an invalid email address or your email spam filters filed the emails to spam.

Trinity's Jewelry is not responsible or to be held liable for any complaints outside of the stated non-negotiable policies posted on this website. It is the customer’s responsibility to read any and all policies prior to placing their order. If anyone does not agree to the policies of this store, they should not submit an order.

Right to Refuse Service:

At its sole discretion, Trinity’s Jewelry reserves the right to refuse service or services to any person, company or organization for any reason at any time.